Refund policy

At Heavenly Custom Shop, we want you to be happy with your purchase. Please review our return and refund guidelines before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos when applicable. We will review the issue and work with you on an appropriate resolution.

Returns and Eligibility

Unused, unopened pipe cleaner bundles and eligible non-customized products may be requested for return within 14 days of delivery. Items must be in their original condition and packaging. Please contact us before sending any item back.

Non-Returnable Items

Items that have been opened or used, as well as customized or personalized items, may not be eligible for return unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Return Shipping

For eligible returns due to a change of mind, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, please contact us for assistance before returning it.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Cancellation requests cannot be guaranteed once an order has been processed or shipped.

Contact Us

For return or refund assistance, please contact Heavenly Custom Shop through the contact information listed on our website. Please include your order number so we can assist you.