Shipping policy

Thank you for shopping with Heavenly Custom Shop! We work hard to prepare and ship your order with care.

Shipping Options and Rates

We currently offer the following shipping options within the United States:

  • Standard Shipping: $8.00, with an estimated delivery time of 3–5 business days.

  • Express Shipping: $15.00, with an estimated delivery time of 1–2 business days.

  • Free Shipping: Available on eligible orders totaling $70.00 or more, before applicable taxes and after discounts, where applicable.

Available shipping options and final costs will be displayed at checkout.

Order Processing

Orders are prepared for shipment as quickly as possible. Processing time is separate from transit time. Orders may require additional processing time during holidays or periods of high order volume.

Delivery Estimates

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

Tracking Information

When tracking is available, tracking details will be provided after your order ships.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Delayed, or Damaged Shipments

If your shipment is delayed, appears lost, or arrives damaged, please contact us with your order number so we can help investigate and determine the appropriate next steps.

Contact Us

For shipping questions, please use the contact information listed on the Heavenly Custom Shop website.